Our Proud Dedicated Team
Care Agency
dedicated team of carers
Proud to have a
The Heart of the South Care Agency team understands how our work can positively impact the lives of the people we care for. Rated good by CQC, we have a proven track record of providing high standards of care and a bespoke service.
Photograph by Heart of the South Care Agency
Meet Our Care Team
Discover the compassionate individuals who make up our team at Heart Of The South Care Agency ltd. Each member is dedicated to providing exceptional care and support to our clients, ensuring their well-being and comfort.
Susan Amit
Director, Heart of the South Care Agency Ltd.
Susan Amit is the Director of Heart of the South Care Agency Ltd with overall oversight of the Company and responsibility for Finance, Heart of the South is an independent, family-led care provider based in Truro, Cornwall. Since establishing the Cornwall branch in 2005, she has been committed to delivering high-quality, person-centred care that enables people of all ages and abilities to live safely, independently, and with dignity in their own homes. Under Susan's leadership and example, and with 30 years’ experience of supporting people with complex care needs, dementia and learning disabilities, the agency has grown into a respected provider of home care, outreach support, complex care, supported living, and specialist services for people with physical disabilities, learning disabilities, autism, acquired brain injuries, neurological conditions, dementia, mental health needs, and end-of-life care. The organisation also supports children and families, tailoring every care package to the individual. Susan is passionate about building a compassionate and highly skilled workforce. She believes that exceptional care begins with exceptional people, investing heavily in staff training, professional development, and a culture where kindness, respect, and professionalism are central to every service provided. Heart of the South Care Agency has achieved a good rating from the Care Quality Commission (CQC), reflecting the organisation's commitment to safe, effective, caring, responsive, and well-led services. Susan continues to champion high standards, innovation, and continuity of care while working closely with families, healthcare professionals, and local communities throughout Cornwall. Alongside her work in social care, Susan has a strong interest in archaeology, history, and lifelong learning. She believes that leadership is built on curiosity, integrity, and the desire to make a lasting positive difference in people's lives. "Our aim is simple: to help every person we support live the life they choose, achieve their personal goals, and aim for self-actualisation, with dignity, independence and compassion at the heart of everything we do."
Amanda Lawrence
West-Operations Manager/ Registered Manager
Amanda Lawrence-West brings over 30 years of experience within the health and social care sector, combining professional expertise with a personal understanding of the importance of high-quality, person-centred care. Amanda’s passion for care stems not only from her extensive career but also from her own family experiences. Having supported relatives living with complex conditions including RETT syndrome, quadriplegia, dementia and severe mental health challenges, she has witnessed first-hand the profound impact that compassionate, dignified and responsive care can have on individuals and their families. These experiences have shaped her values and continue to drive her commitment to delivering outstanding support for those who rely on care services. Throughout her career, Amanda has successfully held a variety of leadership and management roles, including Domiciliary Care Manager, EMI Care Home Manager, Complex Needs Care Manager, Qualified Trainer, Human Resources Manager, Registered Manager and Senior Operations Manager. Her broad experience has provided her with a comprehensive understanding of service delivery, workforce development, regulatory compliance, quality assurance and organisational leadership. Amanda has dedicated her professional career to creating environments where both service users and employees feel valued, respected and supported. She strongly believes that excellent care begins with valued base leadership and that investing in people is fundamental to achieving positive outcomes. Her leadership style is centred on collaboration, accountability, open communication and continuous improvement. As Operations Manager/Registered manager Amanda is committed to fostering a positive organisational culture built on trust, compassion and professionalism. She promotes a “can-do” attitude throughout the organisation and takes pride in building strong relationships with service users, families, professionals and employees alike. Amanda’s vision is to create a genuine family-feel culture where individuals are supported not only to meet their care needs but also to live fulfilling and meaningful lives. She believes that care should always be personal, respectful and empowering, reflecting the unique wishes, preferences and aspirations of every individual. Under Amanda’s leadership, the organisation continues to uphold its ethos of delivering exceptional care with warmth, compassion and professionalism—creating a seamless journey “from home-to-home care.” Leadership Philosophy “Outstanding care is built on kindness, trust, respect and genuine relationships. By supporting our employees, listening to our service users and working together as one team, we can make a positive difference in the lives of those we support every day.” Professional Qualifications & Experience * Over 30 years’ experience in Health and Social Care * Qualified Senior Operations Manager * Registered Manager * Human Resources Manager * Qualified Trainer and Assessor * Domiciliary Care Manager * EMI Care Home Manager * Complex Care Manager * Specialist experience supporting individuals with complex health needs, dementia, autism and mental health conditions * Experienced in workforce development, quality assurance, compliance and business growth Personal Commitment Amanda remains committed to ensuring that every service user receives safe, effective, caring, responsive and well-led support, whilst creating a workplace where employees feel appreciated, empowered and proud of the difference they make every day.
Amy Lawrence-West
Complex Care Manager & Training Lead
Amy Lawrence-West is an experienced health and social care professional with over 20 years of leadership, senior care, and training experience across a variety of care settings. Combining professional expertise with personal lived experience, Amy is passionate about delivering high-quality, person-centred care that places individuals and families at the heart of everything she does. Amy’s commitment to care has been shaped not only through her professional career but also through supporting family members with mental health needs, disabilities, and age-related care requirements. These experiences have given her a deep understanding of the importance of compassion, dignity, empathy, and family-centred support. She strongly believes that every individual deserves to be treated with respect and supported to live the life they choose. Throughout her career, Amy has developed extensive experience in leadership, workforce development, quality assurance, training, and complex care management. She has built a reputation for promoting high standards of care, supporting staff development, and creating positive environments where both employees and service users can thrive. Amy has achieved a wide range of professional qualifications, demonstrating her commitment to continuous learning and excellence within the care sector. Her qualifications include: * Level 3 NVQ in Health and Social Care * Level 5 Diploma in Leadership for Health and Social Care * Level 4 ILM Leadership and Management * Access to Nursing Qualification * BA (Hons) Psychology * Level 5 Medication Management Qualification * Qualified Trainer and Assessor Having dedicated more than six years to Heart South Care, Amy has progressed through the organisation into her current role as Complex Care Manager and Training Lead. Her journey reflects her commitment, professionalism, and ability to lead by example. As Complex Care Manager, Amy specialises in supporting individuals with complex health needs, autism, mental health conditions, and additional support requirements. She oversees service development, care planning, staff competencies, observations, supervisions, quality assurance processes, and clinical governance to ensure the highest standards of care are consistently maintained. Alongside her management responsibilities, Amy leads the company’s personalised training framework. She has played a key role in delivering and developing training programmes that reflect the values and culture of Heart South Care, ensuring employees are equipped with the knowledge, confidence, and skills required to provide exceptional support. Amy believes that investing in people is fundamental to delivering outstanding care and takes great pride in helping employees grow and succeed within their roles. Amy is known for her approachable leadership style, strong work ethic, and genuine passion for supporting others. She thrives on sharing her skills, knowledge, expertise, empowering colleagues to develop professionally and reach their full potential.
Steve Dowley - Complex Care Manager
Complex Care Manager with a diverse professional background spanning health, social care, and international project management. He has over 25 years’ experience supporting adults and children with autism, learning disabilities, and complex behavioural needs, complemented by earlier clinical practice as a psychiatric nurse. His commitment to high quality, person centred care when he was a Support Worker, led to Steve being the recipient of the Cornwall Council’s Proud to Care, Support Worker of the Year Award. Prior to entering social care, Steve spent 15 years delivering large scale IT projects across a global organisation, equipping him with advanced skills in planning, communication, and stakeholder management. He holds a Level 3 Diploma in Adult Health & Social Care, an Education & Training qualification, and is a certified business coach. He is currently studying a foundation degree in Business Management & Leadership.
Jacob De-Ville - Payroll Manager
Jacob has been employed by Heart of the South care since 2020. He handle’s payroll with precision, manages pensions, and take care of Inland Revenue submissions, so our business stays compliant, accurate, and on track.
Rasa Okeke - Motiejunaite - Care Manager
Rasa is a dedicated and compassionate Care Manager with over six years of experience in the health and social care sector. Having worked with Heart of the South for more than three years, Rasa has progressed through the organisation, demonstrating a strong commitment to professional development, quality care, and leadership. Throughout her career with Heart of the South, Rasa has successfully completed the Proud Care Registered Manager Standards Care Course, along with senior and leadership development programmes that have strengthened her ability to lead and inspire teams. Her expertise includes overseeing the delivery of person-centred care, supporting employees and senior staff, and ensuring that care services consistently meet the required standards of quality, safety, and compliance. Rasa is passionate about empowering both the people she supports and the teams she leads. She believes in fostering a positive, inclusive working environment where staff are encouraged to develop their skills and deliver exceptional, person-centred care. In addition to her extensive experience in the care sector, Rasa brings a broad range of transferable skills and qualifications gained outside of health and social care. Her diverse background enables her to adapt to a variety of situations, communicate effectively with people from different cultures and backgrounds, and provide flexible, responsive support tailored to individual needs. With focus on continuous improvement, compassionate leadership, and excellence in care, Rasa is committed to making a positive difference in the lives of those she supports while helping her team achieve the highest standards of professional practice. Rasa is currently working towards starting her next stages of her personal development with her Leadership and Management in the Health and Social Care Level 5.
Duncan Moore - Senior
Duncan has been employed by Heart of the South since June 2013. In that time he has supported individuals with many different conditions, from mild autism to advanced dementia and other complex conditions. I still love my job and being able to make a difference daily. I'm 2015 I completed my NVQ level 3 in health and social care. When I'm not working, I'll be either be spending time with my lovely wife and my dog, playing golf, watching football or thinking about Christmas.
Angela Carnell - Senior
Angela is a Senior Care/Support worker for Heart of the South. She has been with Heart of the South for 6 years but previously have worked in care for 47years. Over this she has worked in every section of care and at times also worked in the office. At present she covers three Services, she carries out the Monthly audit for these services and oversees the safety and continuity of care. Her role is to liaise between Service User’s and their Families, Company Management and her Team.
Debbie Tunstall - Senior Care worker
Debbie Tunstall is a dedicated and experienced Senior Care worker who has been a valued member of the company for the past three years. Throughout her career, she has demonstrated commitment, professionalism, and a genuine passion for delivering high-quality, person-centred care. Debbie has developed extensive knowledge and skills in leadership, supporting teams to provide care that meets the highest standards. She is committed to promoting best practice and ensuring services are delivered in line with the Care Certificate standards and all relevant care regulations. Known for her supportive leadership style, Debbie provides guidance, encouragement, and mentorship to colleagues, helping them develop their confidence, skills, and professional practice. She believes in leading by example, fostering teamwork, accountability, and a positive working environment where both staff and service users can thrive. Her focus is always on achieving the best possible outcomes for the people she supports. Debbie works closely with her teams to ensure every service user receives safe, compassionate, and person-centred care that respects their dignity, independence, and individual needs. Through her dedication, leadership, and commitment to continuous improvement, Debbie continues to make a positive contribution to the services she supports and remains a respected and valued member of the organisation.
Maisie Clements
Maisie Clements is a dedicated and compassionate Senior Care Professional whose commitment to delivering outstanding person-centred care has been demonstrated throughout her career. Through her professionalism, diligence and unwavering dedication, she has continually developed her knowledge and leadership skills while making a meaningful difference to the lives of the individuals she supports and the wider domiciliary care team. Currently undertaking her Level 3 Leadership and Management qualification, Maisie is committed to continuous professional development and enhancing her ability to lead with confidence, integrity and compassion. She has successfully developed a broad range of leadership skills, enabling her to adapt to the evolving demands of her senior role while consistently supporting the vision, values and high standards of Heart of the South Care. Maisie brings many years of lived experience and now supports individuals and families with a wide variety of care and support needs. Her empathetic approach, combined with her practical knowledge, enables her to build trusting relationships, promote independence, and ensure that care is delivered with dignity, respect and kindness. As a Senior, Maisie leads by example, supporting colleagues through encouragement, guidance and positive role modelling. She is recognised for her calm, approachable nature, strong work ethic and commitment to delivering safe, effective and compassionate care. Her passion for improving outcomes for both the people she supports and her colleagues reflects her belief that exceptional care is built on teamwork, continuous learning and genuine compassion. Maisie’s dedication to excellence, commitment to professional growth and ability to inspire those around her make her a highly valued member of the Heart of the South Care leadership team and an excellent ambassador for the organisation’s values.
Barbara Collings - Senior
I have been working with Heart of the South since October 2024. During this time, I have thoroughly enjoyed meeting many people we provide support for and having the privilege to go into different homes and build positive relationships. Having a background in social work and management it has been a refreshing move to work on a one-to-one basis with people. I am currently working as a Senior member of the team and enjoy the additional duties this role brings.