About Us

About Us

Heart of the South Care Agency can provide Support workers, Carer’s, Child Carer’s for Clients located in Cornwall.

As providers of a regulated activity, we are registered with The Care Quality Commission(CQC). Please see our inspection report here or here.

They are our governing body and we are subject to adherence of strict standards and to inspection to ensure our adherence to the Care Standards. We welcome this as confirmation of our excellent care provision.

Heart of the South Care Agency Limited will provide you with a unique and refreshing experience in Care Provision. Only the candidate whose experience in Care matches all your, your family’s, or your business Care needs will be put forward for your Care position. You will be given the time and the space to make the decision as to who is the best Carer for yourself, your family or your business.

We pride ourselves that everyone employed by Heart of the South Care has prior experience in the field of care, in positions of leadership and trust, with people who have many different needs, We pride ourselves on our in-depth knowledge and understanding of the care industry and the importance of finding and retaining the right carer.

It is our aim to treat all our Clients as individuals with differing needs, lifestyles and personalities, even though they may have the same diagnosis, condition or disability or be the same age as other clients, and adapt our care service accordingly. With this in mind we interview, assess and reference all our carers to ensure their experience and personality match your family’s or organisation’s care requirements. All carers are also DBS (Disclosure and Barring Service) checked EVERY SINGLE YEAR.

Our excellent website, Our extensive advertising and prolific word of mouth recommendation bring us the quality carers our clients have come to expect.

Our aim is to find you the right person who will stay with you for the duration you need them with no changes, and we have a 99.9% achievement rate in this area, with some of our carers being with the same client for over 10 years!!. This enables you to get better sooner and/or benefits certain people to benefit from the continuity our care service provides.

We provide excellent training via our training department for our Carers comprising of Induction and the Care Certificate as well as relevant specialist training, you will be paid minimum wage for your time whilst undertaking external training led by a trainer. We also ensure our carers are supervised quarterly and appraised by our Registered Manager once a year.
We will regularly visit our Clients to ensure they are happy with our care service and update our care service as necessary.

Before we begin caring for yourself or your clients we will carry out a detailed care risk assessment to ensure that you and our carers are safe at work, and you have the correct equipment.


Heart of the South Care has built up strong long-term relationships with leading care providers, and an excellent reputation with social services and people requiring care at home: of all ages. This enables us to offer you permanent and temporary contracts of a wide variety.

All our consultants have worked in the industry themselves and have the knowledge to pass on to you to make your chosen position work. Most of our carers have been with us over two years, a reputation other employment agencies find hard to beat. We will guide you through interview, and obtaining a position, we will supervise you at work, and our door is always open.

We employ you, pay your tax and NI. We also pay you statutory sick pay and holiday pay. There is a chance that we can take you on an annual contract, please ask if interested in this option.

We offer you free (subject to course completion and education level) training to Diploma in Health and Social care Level 3 standard, as well as inductions and specific training pertaining to the people you are working with.

Heart of the South Care Agency provides

  • Domiciliary Care
  • Live-in long and short term carers, experienced with your needs however unusual
  • Live-out for 2-24 hours
  • Staff for Residential settings, day and night
  • Nursery Staff and Nannies
  • Support workers
  • Staff for Residential Specialist Homes

CQC Inspection


Sue Amit Director
Sue has her NVQ level 5 Leadership and Management in Health and Social Care for adults, children and young people. Sue has 22 years’ experience in care and has been running Heart of the South Care Agency for over 18 years. Sue’s passion for care and awareness of what it means to be a good carer is what keep the company thriving.
Amanda Pack Registered Manager
Amanda is currently our Registered Manager here at Heart of the South. Amanda has her Leadership and Management Level 5, NVQ 3 National Vocational Certificare of Unit Credit Health and Social Care, Advanced Apprenticeship in Business Management Level 3-4 and many more qualifications! She has many years experience and knowledge within the sector, and we are extremely lucky to have her as part of our team!
sam s
Sam Steiner General Manager
Sam has her NVQ level 5 Leadership and Management in Health and Social Care for adults, children and young people. Sam has worked for Heart of the South Care Agency since 2012 and started as a Support Worker and worked her way up until she became General Manager in 2017. Sam’s dedication to the care sector and determination to provide exceptional and high quality care has made her a very valued member of the team.
Kelly Jewell Accounts Manager
Kelly her AAT Level 3 Qualification and has worked for the company since 2017. She has a wide variety of skills that make her an exceptional member of Heart of the South. She is extremely client focused and innovative.
Clare Tresidder Care Coordinator
Clare started with the company at the beginning of 2020 as one of our Care Coordinators. She has become a very valued member of the team, and often goes out on shift supporting our clients and maintaining excellent relationships both within the office and out. Clare has many years experience and is very dedicated to her role.
Jasmin Steiner
Jasmin Steiner Training, Recruitment and Marketing Manager
Jasmin has worked for the company since 2017. She started as Training & Recruitment and recently transitioned into Training, Recruitment and Marketing Manager. Jasmin dedicates her time to bringing on and building up new staff in a person-centred way and building opportunities for individuals in the care sector.
Shonna Tresidder Office Coordinator
Shonna has worked for the company since 2016 and started as a Care Coordinator. Shonna has her NVQ Level 3 in Health and Social Care and is in the process of completing her Level 5 in Leadership and Management. Shonna has around 10 years experience within the care sector.
Megan Gatticker Care Coordinator
Megan started with Heart of the South as a valued support worker. She has since moved onto become a Care Coordinator within the office. Megan has lots of training and qualifications with the care sector and is a very valued member of the team.
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