Thinking of a career in care? Join us today

Heart of the South Care Agency in Truro understands our staff are key to helping us achieve our aims. We’re always looking for agency staff, care assistants and support workers across the Cornwall area. A career in care with us could be one of the best things you ever do!

Care Agency

support worker

Join as a

Join Heart of the South Care Agency today and use your skills to help our clients live the life they want to lead. We have amazing clients of all ages who have many varied interests. You can be a big part of their life story making a difference to their lives and well-being, giving them continuity. We pride ourselves in making sure that the people we support remain at the centre of what we do and how we work at all times.

Meet the team

Photograph by Heart of the South Care Agency

We also provide other benefits, including and not limited to:

Weekly pay

Paid holiday

Paid mileage

Flexible hours to suit you

Carer of the month reward scheme

Market leading rates of pay. Including weekend and waking night enhancements.

A long-term full or part time job with free training and prospect of promotion.

Access to Blue Light Card discounts

An employee assistance program offering 24/7 counselling, in-person therapy sessions, and a suite of online tools to help you, your partner and dependants who live with you stay healthy and happy.

We also offer Sage employee benefits which give our employees a support line for financial and legal advice, free counselling and more as well as OnDemandGP who can give you reliable medical advice, video consultations, and prescriptions sent straight to your pharmacy, for you AND your dependants!

Sage employee benefits also give you discounts on shopping, holidays and activities.

What qualities does a support worker need?

Have you ever wondered what qualities you need to be a support worker? Aside from the two obvious qualities kindness and compassion, you will need to:

Be patient, empathetic and respectful of others' property. Be calm and respectful, caring, supportive and non-judgemental.
Be respectful of people’s life choices whilst encouraging good choices with humour and intuition.
Have a sense of humour. Humour goes a long way.
Be a good listener.
Have the ability to connect with someone as an individual rather than viewing them as part of the collective. Every one of our clients is very different in lifestyle choices and hobbies.
Be patient and not patronising, ensuring your client feels well-supported.

A fantastic support worker will have a positive attitude, seeing solutions to problems. You will get to know your client and know how to uplift them. Be open and warm in order to build a rapport with your client. Get to know everything about them.

Essential skills:

Driving licence preferred (unless happy and able to commute on public transport)

If you have the qualities needed to be a support worker, we would love to hear from you!

Join our team

Our recruitment process

We only employ people with an empathetic approach who genuinely care for the wellbeing of our clients and are willing to use their skills to enable the client to live their best life.

Initially we will assess the experience and qualifications of the applicant and their desire to be the difference to our clients. We will meet with the applicant and consider whether or not to accept their application.

They will have an in-depth interview with our Registered Manager or Agency Manager depending on which vacancy they are applying for. We are looking for people who can demonstrate their knowledge, experience and passion for care and tell us about the difference they are willing to make to people.

Before hiring, we will conduct an enhanced criminal record check and thoroughly check the last five years of employment. We will check all certificates and book training needed on successful completion of their application. We provide over 30 courses. They will then proceed. Through our induction service. They will be clinically trained if applying to a clinical service by our consultant trainer.

Are you looking for a support worker?

We can help your family member of any age stay at home in their own surroundings, surrounded by the people they love and their belongings. We support our clients to achieve their outcomes and personal goals.

Our person-centred care package is tailored to meet the individuals lifestyle, hobbies and specific needs helping them to remain as independent as possible and live the life they want to lead as far as possible.

We provide care and support for babies, up to end of life and all stages in-between. We can provide complex, clinical and care needs in the client’s own home.

Our team is here 24/7 to support people emotionally and physically.

How we can help:

Supporting people on the autism spectrum
Airway management
Dementia care
Head and spinal injuries
Neurological and hereditary conditions
End of life care
Integration into the community
Life skills · Enabling independence
Financial management
Challenging behaviour

We are here to empower people to live their best life and to develop and maintain skills to live independently.

Whether you are a family member looking for excellent care for your loved one, a supported living organisation, or a case manager, come to us for excellent care provided with continuity and professionalism.

Home and outreach care

Current vacancies

Our current vacancies

Join our team today

Support Worker

Male or female Support Worker required to work Monday and Tuesday nights with a lovely lady who has a supportive team and loving family within her own home in Wadebridge.

Our client has motor neurone disease. She is very independent and enjoys going out with her team to visit garden centres, aquariums, TK Maxx and Marks & Spencer.

She loves to watch sporting events and have fun with her family.

She loves to go on holiday to a specially adapted house within the UK.

You will be there to support her mobile ventilator, peg feeding and communication via letter board.

You will need resilience and patience. She will take time to get to know you and she will only laugh if you do something wrong the first time. Be confident and patient. Do not patronise or dictate. Someone willing to be part of a wonderful team.

Full training and support given.

Deputy Manager

Contract: Full time
Salary: £32,000

Criteria:

Excellent communication skills.
Enthusiastic and passionate Individual.
Confidence in knowledge and sharing information
Drive and motivation to achieve goals.
Strong leadership skills to motivate and inspire.
Ability to work on own initiative and under pressure, and in diverse changing environments.
Ability to communicate well with service users, their families, and professionals.
Minimum level 3/4 and willing to enroll on a level 4/5.
Good resilience to change, positive outcomes, with a can-do attitude.
Good understanding of CQC fundamentals and compliance.

Main duties and responsibilities:

To Lead and manage the team in high delivery of care and support.
Ensuring the appropriate focus on the quality of lives is given to our service users.
Working alongside the Registered Manager conducting Interviews and supervisions.
Work alongside the senior and Team Leader to monitor auditing and records.
To play an active role in Rotaville planning.
To be a part of the contingency team, supporting services to ensure safe cover is sought in shortfalls.
To provide active support for the Team Leader and senior to conduct quarterly team meetings.
Required to be a part of the on-call rolling rota (one week/three).
Hybrid working opportunities on completion of the six-month probation period.
To undergo training in all services to understand the needs of the individuals we support.
Supporting the Team Leader and senior for each service to ensure all care planning and risk assessments are kept up to date and compliant.
To work closely with the Registered Manager in partnership.
To help maintain a positive, fair, and caring culture throughout the organisation.
To be confident and motivated to step-in in the Registered Managerâ€™s absence.
Supporting and setting goals with the Team Leader and seniors to deliver weekly compliance action plans to the Registered Manager.

Benefits:

Competitive salary starting at £32,000 (potential rise after completion of probation period).
40 hours flexible to meet the needs of the business.
Health and well-being benefits and support.
Many local and online discounts.
Company mobile phone and laptop.
Opportunity to participate in the monthly recognition scheme.
Office parking.
Personal development support and coaching from the Registered Manager.

About Heart of the South Care

We are a diverse company that believes that every person we support has the right to independence, within their own home, safely and respectfully promoting our company ethos of supporting individuals to achieve their personal goals and making a positive impact on their lives.

Full-time, Part-time and Bank Carers

We are looking to employ good-hearted individuals who have a passion for supporting others, who care, have patience, and understand life's difficulties and want to join us to make a difference in our service users' lives.

We currently have the opportunity for full-time/part-time or bank workers to join our services (service users within their own homes for shifts no less than six hours - twelve hours for one shift) to build on their teams.

We have great teams who are very supportive, full training is provided, and an Enhanced DBS. Full or part-time, alternative weekends. We support individuals who have suffered from acquired brain injuries, Mental Health, Stroke, and Dementia where we have the compassion and passion to support all our service users to live a life fulfilling meaningful independent life, where possible.

Areas of services required are;
(Car drivers required and females)

Penzance - shift hours - 8:30 am - 5 pm or 5 pm -10.30 pm or 08:30 am- 10:30 pm - mainly weekends.
Carbis Bay - shift hours - 08:00 am -3:00 pm and 3:00pm -10 pm.
Feock - shift hours- Sundays - 09:00 am - 6 pm.
North Hill/Launceston - 10:00 am - 7:00 pm (Male or Female, car driver).
St Austell area - Autism 10:00 am - 16:00 pm/ 11:00 am - 6 pm. (Male or Female, care driver).

Please contact me at amanda.lawrence-west@heartofthesouth.co.uk or alternatively, call 01872 273559 if you would like more information or to apply for the vacancies.

We also may have other vacancies in services that may be of interest to you. We look forward to hearing from you.

Young woman holding elderly person's hands

You’re also welcome to send us a message via the form provided.

Interested in any of our roles or would like to find out more? Call our recruitment manager now on

07477 969249

Flexible work

Ask us about agency work

Want to work flexibly?

If you’d like complete control over your shift patterns, Heart of the South Care Agency is pleased to be able to offer this too. When you join us as an agency worker, we’ll find work for you in with other care companies in Truro and Cornwall. Our agency workers enjoy the variety this type of work brings. If this sounds like something you’d be interested in, contact our hiring manager and we can discuss what hours might work best for you.